Shipping policy

ADDITIONAL DELIVERY INFORMATION

Orders are shipped on business days (Monday-Friday) only, excluding U.S. federal holidays. No deliveries will be made on Sunday, and no expedited deliveries will be made on Saturday.

For calculated shipping rates: Shipping rates are calculated at checkout. Orders $109+ qualify for free standard shipping. Estimated/sample delivery options & times (subject to change):

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5-8 days of receiving your shipping confirmation email, please contact us at support@backpingolf.com with your name and order number, and we will look into it for you.

REFUNDS, RETURNS, AND EXCHANGES

We accept returns up to 30 days free after delivery.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@backpingolf.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at support@backpingolf.com.

IMPORTANT REMINDER FOR TIMELY DELIVERY:

To ensure your package is delivered on time, please double-check that your delivery address is accurate and complete. Make sure to include all relevant information, such as

Correct abbreviations
Street numbers
Building or apartment numbers
Route information (if applicable)
If you notice that the information you entered is incorrect after placing the order, please contact us immediately at support@backpingolf.com

Please Note:
We cannot be held responsible for lost, misplaced, or incorrectly delivered packages if the address details provided during purchase are incomplete or incorrect.