Preguntas frecuentes de los clientes: su guía para comprar con nosotros

If the item you're eyeing is sold out in your size, don't fret! New items can sell out quickly, but we often restock. Simply reach out to our customer care department via email, and we'll do our best to notify you when the item becomes available again. Please provide the best email address for reaching you.

We are planning to prepare for the opening of our stores in the United States and Canada, but for the time being we are only selling our brand on our website!

During the checkout process, you'll find an option to input your discount code. Simply enter the code to redeem your discount.

Consult our Size Guide for general sizing information. If you have specific questions about the fit of an item or need measurement guidelines, please email our Customer Service Department.

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly, so once the parcel is dispatched, we cannot make any changes. As long as the product has not been washed or worn, you can exchange it for another color or size within 30 days.

We accept all major credit/debit cards, and PayPal. Which are securely processed to ensure the safety of your details.

You can shop in various currencies, including US dollar, EURO, Great Britain Pound Sterling, and more.

Several reasons may lead to your credit card being refused, including expired cards, reaching credit limits, or entering incorrect information. Ensure your details are accurate and up-to-date, and try again.

Once your order has been placed and processed (24-48 hours), you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. (Please make sure your email is filled in and correct) If you can't find it, please don't worry, email to contact our customer service staff to deal with it. (Please make sure you order from our only official website)

We're sorry to hear that! Please send us a photo of the wrong item you received. Once we have that, we'll make sure to get the correct product sent to you right away. Thanks for your understanding! If you have any other questions, feel free to reach out.

Shipping costs are calculated at checkout. Estimated delivery times (may vary): ​​Standard Shipping:​​ 6–15 business days ​​Fast Shipping:​​ 4–8 business days ​​Easy Returns & 100% Satisfaction Guarantee​​ ​​Questions?​​ Contact us at ​​support@backpingolf.com​​ or check our full Return Policy. Related Products